FAQs
Frequently Asked Questions (FAQ)
Shipping & Delivery
1.Do you ship internationally?
- Yes, we ship worldwide! We offer fast and free shipping to many countries.
2. How long does shipping take?
- United States & Canada: 7–14 business days
- International Orders: 14–31 business days
3. Is shipping really free?
- Yes! Shipping is 100% free on all orders, no minimum required.
4. How can I track my order?
- As soon as your order is shipped, tracking information will be uploaded and emailed to you.
- You can also find your tracking link on our Track Your Order page.
Orders, Changes & Cancellations
5. Can I cancel or change my order?
- We process orders quickly to ensure fast delivery. If you need to make changes, please email yandesmond9@gmail.com within 12 hours of placing your order and we’ll do our best to help.
6. I haven’t received my order yet — what should I do?
- If your estimated delivery time has passed and your tracking information hasn’t updated, feel free to contact us at yandesmond9@gmail.com so we can look into it right away.
Returns & Refunds
7. What’s your return policy?
- If you're not satisfied, we offer 30-day returns after delivery.
Items must be unused, in original packaging, and returned within 30 days of receiving your order.
8. How do I start a return?
- Email our support team at yandesmond9@gmail.com with your order number and reason for return. We’ll guide you through the process.
9. What if my item arrives damaged or incorrect?
- Please send us a photo of the issue at yandesmond9@gmail.com, and we’ll arrange a replacement or full refund as quickly as possible.
Product Quality & Support
10. Are your products high quality?
- Yes! We carefully select every item for durability, design, and value. If you're ever not happy with your purchase, we're here to help.
11. My item looks slightly different from the photos. Why?
Some items may have slight variations in color or size due to lighting or screen settings. We do our best to display products as accurately as possible.
Payments & Security
12. What payment methods do you accept?
- We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and more.
13. Is my payment information secure?
- Absolutely. We use SSL encryption and secure checkout technology to keep your personal and payment data safe.
Need Help?
We’re always here for you!
Email us at yandesmond9@gmail.com and our friendly team will get back to you within 24 hours.
Thank you for shopping with HomeMuse — where style meets comfort!